North Mississippi Health System Selects Mercy to Help Install Epic

North Mississippi Health Services (NMHS), which serves 730,000 patients in 24 counties in north Mississippi and northwest Alabama, has selected Mercy Technology Services to help install Epic as its enterprise ambulatory electronic health record (EHR).

Headquartered in Tupelo, Mississppi, NMHS primarily serves patients through its flagship hospital, North Mississippi Medical Center, the largest private, not-for-profit hospital in Mississippi. It also offers care at five community hospitals and through North Mississippi Medical Clinics, a regional network of primary and specialty clinics, nursing homes, telehealth services and a comprehensive portfolio of managed care plans.


The health system, with overwhelming consensus among its providers, selected Epic’s EHR as its ambulatory system of choice. Thanks to Epic’s tight integration of primary, specialty and clinic care, more than 800 employed and affiliated providers will be connected on a single EHR for better coordination of care throughout its clinically integrated network.

“It was time to replace multiple systems that caregivers had to bounce between, which was the cause of serious frustration and slowdown,” said Jim Weldon, NMHS’s chief information officer (CIO). “A new strategic tool like Epic can do so much to improve access to and help in the sharing of patient information, as well as support point of care decision making.”

Through its consulting role in NMHS’s Project Connect, Mercy Technology Services will provide project leadership and proven methodology from more than 50 previous installations, Epic module expertise, revenue cycle support, training and go-live support.

“I’ve worked with many vendors and consultants in my day,” Weldon said. “With Mercy, the team has the capabilities and bench strength, but they have something others don’t; Mercy is a provider just like us. They run a health system, they engage physicians and they care for patients. Partnering with another provider organization with Mercy’s depth and success is really smart for us.”

“Epic really shines in connecting touch points and improving care throughout a health system’s service area,” said Gil Hoffman, Mercy’s CIO. “We’re happy to share lessons and stretch Mercy’s mission to Mississippi to help NMHS bring about positive change in their communities.”

In future phases of the project, NMHS will extend Epic to regional providers who aren’t yet on a shared electronic record. “This way, we’ll have everybody talking through one system to raise the bar on patient care,” said Weldon. “With a successful Epic project, it will only get better.”



About Mercy
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.

About Mercy Technology Services
Mercy Technology Services (MTS) provides and manages technology solutions for Mercy, one of the largest Catholic health systems in the nation, and since 2014 extends services to other health care providers. An early adopter of Epic’s EHR, Mercy became the nation’s first to be accredited by Epic to offer EHR solutions to other hospitals, including Epic in the cloud, implementation and optimization. With MTS’ full suite of health care offerings including health care cloud, managed services, imaging-as-a-service and backup-as-a-service, hospitals can reduce IT costs and risks. MTS’ award-winning data analytics help reduce waste, manage health care’s highest costs and support a model of care that keeps patients healthier.

About North Mississippi Health System
North Mississippi Health Services serves 24 counties in north Mississippi and northwest Alabama from headquarters in Tupelo, Miss. NMHS includes acute diagnostic and therapeutic services offered through North Mississippi Medical Center in Tupelo; a community hospital system with locations in Eupora, Iuka, Pontotoc and West Point, Miss., and Hamilton Ala.; North Mississippi Medical Clinics, a regional network of more than 45 primary and specialty clinics; and nursing homes, telehealth services and a comprehensive portfolio of managed care plans. NMHS connects our patients and their families with convenient access to health care that is cost effective and of the highest quality.


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