Mercy’s IT Division Recognized for Innovations in Data-Centric Health Care

An early adopter of electronic health record (EHR) technology, St. Louis’ Mercy health system has collected a massive amount of clinical data over the past decade, drawn from more than 11.5 million patient records. Throughout that time, Mercy Technology Services (MTS) – Mercy’s IT backbone – has been developing new ways to analyze that data, helping drive decisions that improve patient care.

Recently, those efforts were honored by two different industry-recognized organizations, as MTS was named to the Drexel LeBow Analytics 50 as well as the finalists’ list for SAP’s 2019 Innovation Awards.


MTS analytics award


A national recognition of analytics distinction, the Drexel LeBow Analytics 50 honors organizations that use analytics to solve business challenges. In MTS’ case, that challenge was to make use of clinical data “trapped” in unstructured doctors’ notes – a trove of information that makes up an estimated 80% of all data in health systems’ EHRs. Using Natural Language Processing (NLP), MTS data scientists have been able to unlock that data to help measure the extremely complex variables affecting patient outcomes.

With analytics tools from SAP, MTS has developed a comprehensive data program to track and analyze outcomes from different surgical supplies, including implanted medical devices. Thanks to real-world evidence culled from hundreds of thousands of longitudinal patient records (in part due to MTS’ NLP efforts), this curation of data helps Mercy leaders understand which medical devices work best for our patients and make smarter clinical decisions. In recent months, global health technology leaders Johnson and Johnson, Medtronic and BD have announced research partnerships with Mercy, using MTS’ data platform to measure their devices’ impact. It’s for this work that SAP named MTS as a finalist for its 2019 Innovation Awards – an annual showcase of the innovative ways SAP’s customers make use of their systems.

“We’re at a real turning point in health care, which means it’s more important than ever for us to quantify how every aspect of care impacts our patients,” said Gil Hoffman, Mercy’s chief information officer. “These awards reflect two ways Mercy is using real-world evidence to make sure we’re providing the best possible care, while sharing unique capabilities as a catalyst to better care for patients everywhere.”



About Mercy
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.

About Mercy Technology Services
Mercy Technology Services (MTS), named one of Healthcare IT News’ Best Hospital IT departments and a Davies Award recipient, knows firsthand the unique needs of health care. That’s because, as the IT backbone of Mercy, a 40-plus hospital health system, we deliver mission-critical technology services daily. An early adopter of Epic’s EHR, Mercy became the nation’s first provider accredited by Epic to offer EHR solutions to other hospitals, including Epic in the cloud, implementation and optimization. With MTS’ full suite of health care offerings including cloud, managed services, PACS as a service and cloud backup and recovery, hospitals can reduce IT costs and risks. MTS’ award-winning data analytics help reduce variation and support a model of care that keeps patients healthier.

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