Mercy Named One of the Nation’s Most Wired for the 15th Time

For health care organizations, big data can mean big improvements in patients’ health. As an early adopter of electronic health records (EHR), Mercy has spent the last decade pioneering ways to turn its extensive store of clinical data into insights that change people’s lives. That’s a big part of why the College of Healthcare Information Management Executives (CHIME) has again recognized Mercy as one of health care’s Most Wired organizations for the 15th time.

Among the 700+ organizations surveyed by CHIME, Mercy ranked near the top of the industry in categories like clinical quality and safety, patient engagement and data analytics.


Most Wired Mercy NLP


“One of Mercy’s founding principles is our pioneering spirit, and in health care data science is the new frontier,” said Gil Hoffman, chief information officer of Mercy Technology Services (MTS), Mercy’s information technology division. “Through MTS’ work in analytics, we’re finding new ways to turn the millions of data points in our EHR into insights that can change people’s lives for the better.”

This year, thanks to their use of advanced artificial intelligence and machine learning techniques, MTS’ data scientists are breaking new ground on better care.

“One of the biggest stories recently has been our award-winning work in a form of artificial intelligence called natural language processing (NLP),” said Dr. Todd Stewart, Mercy’s vice president of clinical integrated solutions. “Up to 80 percent of the information in our EHR is ‘trapped’ in doctors’ notes. NLP enables us to analyze those notes and transform their contents into usable, measurable data, giving us greater insight into how different treatment options affect patient outcomes.”

Some additional ways MTS’ data work has improved patient care in recent years:

  • Data-driven care pathways have reduced mortality rates for heart failure and pneumonia patients by 50 percent
  • Medical device manufacturers like Medtronic have begun using anonymized clinical data from Mercy to evaluate and improve their products’ effectiveness
  • In the past year, work in data analytics helped Mercy reduce costs for things like surgical supplies, pharmaceuticals and lab testing by roughly $20 million, helping manage care costs


CHIME Award 2018

CHIME CEO Russell P. Branzell (far right) presents Mercy vice presidents Greg Sonnenberg and Edmund Siy and Mercy CTO Scott Richert with this year's Most Wired award. 


In addition to helping Mercy gain recognition on the Most Wired list, MTS is a two-time honoree of LeBow College of Business’s Analytics 50 Awards. For its work in NLP, MTS also earned honors from the Gateway to Innovation conference and Healthcare Informatics magazine’s Innovator Awards. Plus, MTS was named one of Healthcare IT News’ Best Hospital IT Departments of 2017. To learn more about how MTS is helping hospitals coast to coast transform patient care, visit

Formerly conducted by the American Medical Association, the Most Wired survey was produced by CHIME for the first time this year. Covering some 40 percent of U.S. hospitals, Most Wired has become a benchmark for health systems to measure their level of IT adoption. For a full list of Most Wired winners, visit



About Mercy
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.

About Mercy Technology Services
Mercy Technology Services, named one of Healthcare IT News’ Best Hospital IT departments and a Davies Award recipient, knows firsthand the unique needs of health care. That’s because, as the IT backbone of Mercy, a 40-plus hospital health system, we deliver mission-critical technology services daily. An early adopter of Epic’s EHR, Mercy became the nation’s first provider accredited by Epic to offer EHR solutions to other hospitals, including Epic in the cloud, implementation and optimization. With MTS’ full suite of health care offerings including cloud, managed services, PACS as a service and cloud backup and recovery, hospitals can reduce IT costs and risks. MTS’ award-winning data analytics help reduce variation and support a model of care that keeps patients healthier.


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