Tahoe Hospital Launches its Epic EHR

On November 1, Tahoe Forest Health System (TFHS), working in partnership with Mercy Technology Services, launched its new Epic electronic health record - marking a major milestone for the two-hospital, multi-state health system.  

“This was hands down the biggest project we’ve ever undertaken,” said Jeff Rosenfeld, TFHS’s manager of strategic innovation and project management. “Consolidating eight EHRs is complex, yet the go-live was smooth and more polished than any installation we’ve had – and we’ve had quite a few – thanks to the methodology, support and professionalism of Mercy’s team, which is second-to-none.”


Epic consultant


Like any successful project, it required the collective effort of a team. “Tahoe was meticulous in their preparation, collaboration and doing all that was necessary to get it right,” said Gil Hoffman, Mercy’s chief information officer. “They were firing on all cylinders, and that engagement makes a big difference.”

Early benefits of TFHS’s new system are evident to both its leaders and clinicians.

“Not only was this model of Epic a cost-effective option for a small health system like us, we’re also looking forward to significant savings without the maintenance of eight EHRs and with retiring a host of third-party ancillary systems no longer needed with Mercy’s build of Epic,” said Crystal Betts, TFHS’s chief financial officer. “The cherry on top is time saved and a boost to quality and safety with a tightly integrated EHR that just works.”

THFS oncologist Dr. Tom Semrad echoed these comments. “I’ve been through Epic projects and used the system in past lives, but this one is a cut above,” he said. “Training and workshops helped ease us into using our new EHR, and Mercy’s sophisticated system design clearly reflects the needs of the people using it. It’s bound to be a real satisfier for the physicians at TFHS.”

Hoffman added: “Knowing that the organization is seeing positive results means we’ve done our job to extend Mercy’s mission to more providers and patients.”



Tahoe Forest Health System
Tahoe Forest Health System, with locations in Truckee, CA, and Incline Village, NV, offers 24-hour emergency care, a total joint orthopedic program including direct anterior hip replacement surgery, physician multi-specialty clinics, Women’s Choice Award-winning OB department, and CoC-accredited cancer center. With a strong focus on high quality patient care, community collaboration, clinical excellence and innovation, Tahoe Forest Health System is a UC Davis Rural Center of Excellence. For a complete list of physician specialties and services, visit www.tfhd.com.

Mercy Technology Services provides and manages technology solutions for Mercy, the nation’s first health care provider accredited by Epic to offer a full suite of EHR solutions to other hospitals, including Epic in the cloud, implementation and optimization. MTS’ award-winning data analytics and evidence-based dashboards help reduce waste, manage healthcare’s highest costs and support a model of care that keeps patients healthier and out of the hospital.

Mercy, named one of the top five large U.S. health systems in 2017 by Truven, an IBM Watson Health company, serves millions annually. Mercy includes 44 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, more than 700 physician practices and outpatient facilities, 40,000 co-workers and more than 2,000 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Arkansas, Louisiana, Mississippi and Texas.

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