Epic Support

Epic Support

Epic help desk

Once your electronic health record is live, who will handle the everyday maintenance, upgrades and optimization of the system? MTS eliminates the need for on-staff Epic application coordinators and technical support.

Our team can handle the day-to-day needs of your software by monitoring its infrastructure activity, interface traffic and system health indicators, as well as taking care of daily configurations.

Our #1 ranked* Epic support help desk resolves any application trouble tickets and workflow issues. Plus, we manage upgrades for you – including testing, building essential  training materials and providing customer support.

We even manage workflow optimization requests, new interface development and report building – so your focus can stay on patient care.

*MetricNet, a third party consultant, recently ranked Mercy’s service desk #1 in customer service, outperforming peers such as Hewlett Packard.


Need a hybrid solution? We can work in tandem with your own Epic application coordinators. Our team can manage day-to-day maintenance and upgrades while offering at-the-elbow support for system requests and issue resolution.



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