Once your electronic health record is live, who will handle the everyday maintenance, upgrades and optimization of the system? MTS eliminates the need for on-staff Epic application coordinators and technical support.
Our team can handle the day-to-day needs of your software by monitoring its infrastructure activity, interface traffic and system health indicators, as well as taking care of daily configurations.
Our #1 ranked* Epic support help desk resolves any application trouble tickets and workflow issues. Plus, we manage upgrades for you – including testing, building essential training materials and providing customer support.
We even manage workflow optimization requests, new interface development and report building – so your focus can stay on patient care.
*MetricNet, a third party consultant, recently ranked Mercy’s service desk #1 in customer service, outperforming peers such as Hewlett Packard.
Need a hybrid solution? We can work in tandem with your own Epic application coordinators. Our team can manage day-to-day maintenance and upgrades while offering at-the-elbow support for system requests and issue resolution.